Last updated: June 25, 2025

SECTION 1 – GENERAL RETURN POLICY

At SlabForest, we stand by the quality of our products. If you are not satisfied with your purchase, we offer a 90-day return window. Items must be unused, unassembled, and returned in original packaging.

Please inspect your items upon delivery. Even if you plan to install or assemble them later, we encourage you to check for damages immediately. Any damage must be reported to our Customer Support within 7 days of delivery.

SECTION 2 – RETURN CONDITIONS

Returns are accepted under the following conditions:

  • Product is unused and complete.

  • Product is uninstalled/unassembled.

  • Product is in its original packaging.

Please provide:

  • Order number

  • Proof of purchase

  • Photos or videos of the product and its original packaging, including the shipping label

Once shipped, please provide the return tracking number. Note: return shipping costs are not covered by us. A 25% restocking fee will be deducted, and a 75% refund will be issued after inspection.

SECTION 3 – DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective item, contact us within 7 days of delivery. Provide your order number, proof of purchase, and media showing the damage/issue.

Depending on the case, we may offer:

  • A replacement or part

  • A partial refund

If you choose to return the item instead, a 25% restocking fee will apply, and you must cover return shipping. Refunds will be processed after inspection.

In extreme cases (e.g., severely damaged items that are unusable), we offer a full 100% refund within 1–2 business days after approval.

SECTION 4 – NON-RETURNABLE ITEMS

We do not accept returns for:

  • Assembled or disassembled items

  • Installed products

  • Items without original packaging or damaged packaging

  • Made-to-order or customized products

These products are only refundable in cases of total damage upon delivery.

SECTION 5 – FAILED DELIVERY AND REFUSED PACKAGES

Refusing a package at delivery is not allowed. If a package is refused, we will deduct a 25% restocking fee and issue a 75% refund after the item is returned.

Failed delivery due to incorrect or incomplete address will incur a 10% restocking fee. If re-delivery is supported, we will attempt it. If the package arrives damaged, we will replace it or offer compensation.

SECTION 6 – ORDER CANCELLATION

You may cancel your order within:

  • 24 hours for quick ship products

  • 48 hours for other products (100% refund)

If you cancel after 48 hours but before international shipping, a 5% restocking fee applies.

If cancellation is requested during international transit, a 15% restocking fee and logistics fee will apply.

Made-to-order/custom products cannot be canceled once production has started. If canceled early, a 35% restocking fee will be charged.

SECTION 7 – CONTACT INFORMATION

If you have any questions or concerns, please contact our Customer Support Team: Email: support@slab-forest.store Address: Via Giovanni Amendola 46, 00185 Roma RM, Italy